Electric Vehicle Charging Help & Support

You need to start the charging session via APCOA Connect. Please download the app and then begin by pressing Park/EV charge and search for the EV location code (located on the signage near the port).

In this instance, we would need to determine if you are charging using a phase 1 or a phase 3 cable. To charge at 22kw, a phase 3 cable would be required. The charge speed would also depend on the maximum charging power of your EV vehicle.

For further information on your vehicle charging speed please refer to the EV Database website

Ensure you have begun the charging session via the APCOA Connect App. If you are still having issues, please call our helpline on 0345 222 1805 and notify the agent what number charge point you are using, our agent will troubleshoot or reset the machine.

Unfortunately, you would be unable to use an EV charging point at this time.

Please call our helpline number on 0345 222 1805 and notify the agent what number charge point you are using.

This could depend on what restrictions you have set on the app for your vehicle. Please check your app settings; you may have it set to charge during night hours or to stop charging once the battery reaches a certain capacity.

Firstly, close all vehicle doors and lock and unlock your vehicle, attempting to remove the cable with each action. If this does not work, please call our helpline on 0345 222 1805 and notify the agent what number charge point you are using, our agent will reset and unlock it for you.

For futher assistance click here

If you are already charging, we will manually end the session for you to allow you to leave. The new update will ensure that you are charged within 24 hours for the power used. If you are not charging, we should only allow you to charge for free in an emergency or as a gesture of goodwill.

Please call the helpline on 0345 222 1805 and an agent will reset the machine.

Your vehicle can remain within the space once the vehicle is charged if the parking duration is paid.